Shipping policy

Shipping Policy

Thank you for shopping with Velvet Canyon. We are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after your order is placed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Time

Orders typically arrive within 4–9 business days after shipment depending on your location and carrier conditions.

Tracking Information

Tracking numbers are sent via email once your order has shipped. Please allow up to 24–48 hours for tracking updates to appear.

Delays

While we aim to meet all estimated delivery windows, occasional shipping delays may occur due to high demand, weather conditions, holidays, or carrier issues outside of our control.

Incorrect Address Information

Please ensure all shipping information is entered correctly at checkout. Velvet Canyon is not responsible for packages delayed, lost, or returned due to incorrect shipping information provided by the customer.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Velvet Canyon is not responsible for lost or stolen packages. If you experience an issue, please contact the carrier directly.

Questions

For any questions regarding your order, please contact our support team and include your order number for faster assistance.